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Feb
19
Problems Using Earthlink hosted email accounts
Posted by Paul MacFarlane on 19 February 2013 06:29 PM

Earthlink hosted email accounts are problematic because of their aggressive antispam tactics.

It requires human interaction to respond to your requests.

If you are using an Earthlink hosted account, please make sure to allow messages from the appropriate email addresses we use to respond to you.  They include:

sales@amerisoftcorp.com
support@amerisoftcorp.com
sales@magtax.com
support@magtax.com
sales@horsetrak.com
support@horsetrak.com
htsales@amerisoftcorp.com
htsupport@amerisoftcorp.com

 


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Sep
4
Automatic Replies from Support
Posted by Paul on 04 September 2007 03:33 PM
When you send us a support message, we no longer send an automatic reply to that message to acknowledge that we have received it.
This is primarily because of the amount of spam we receive. When we automatically replied to the spam, we were contributing to the spam problem.

You can verify that we have received your support request by logging in to the support site and checking on your ticket. An account is created automatically for you.
To get your password, click the Lost Password link.

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